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Terms of Service

By accessing or using FRANK'S REMEDIES site, you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions.

Our Privacy Policy also forms part of the Terms and Conditions and should be read carefully before placing an order.

 

ACKNOWLEDGEMENT & ACCEPTANCE OF YOUR ORDER

You will be notified by email as soon as possible to acknowledge receipt of your order offer and to provide you with an order number. We will confirm acceptance of your order offer by sending you an email that confirms that the products have been dispatched ("Dispatch Confirmation"). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the products to you).

If we are unable to accept your offer or fulfillfulfil your order following this acknowledgement of it, you will be contacted by email or telephone advising you of this, no contract will exist between us at this point and we will refund any payment made in respect of your order to you in due course. If you require any information concerning your order please email orders@franksremedies.com quoting your order number. Your order may not be accepted for the following reasons: if an item you have ordered is out of stock, if it has been identified that there is a product or pricing error; or if we are unable to obtain authorisation for your payment.

Please note that FRANK'S REMEDIES reserves the right to reject any offer to purchase by you at any time.

 

INSPECTION

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you promptly notify us upon receipt that there is a problem, or you cancel the order in accordance with your cancellation right and you return the goods (unused) in accordance with our Returns Policy specified below.

If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected. If, following our reasonable efforts to deliver the parcel, we are unable to deliver the parcel for whatever reason you are not at home when your parcel arrives, the postman should leave written information regarding where and when you should collect your parcel. Please be aware: these slips of confirmation are usually reported as being discarded as junk mail. If you do not collect your parcel within the post office's specified timeframe (usually 7 days), the parcel will be returned to us and you will need to arrange for a new delivery. You will have to pay the postage costs incurred in resending the parcel.

 

PAYMENT

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch and Maestro. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to FRANK'S REMEDIES, we will not be liable for any delay or non­delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Legally binding contract:

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

 

PURCHASE-RELATED POLICIES

The products and services available on our website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the products accurately reflects them. Your product may vary slightly from those images. The packaging of products may also vary from that shown in images on our website.  The purchase of products through our website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

 

CANCELLATION RIGHT / RETURNS POLICY

You have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send a notice of cancellation in writing via email and return the goods in their original, unopened and unused condition.

Due to the nature of the product, and hygiene reasons we are unable to offer refunds or returns on any purchases of products after they have been opened/used. This does not affect your statutory rights.

You can submit your cancellation notice to orders@franksremedies.com.

This does not affect your statutory rights. If you made your purchase through a partnered retail location, such as an airport or department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

 

OUR LIABILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are not liable for any consequential or associated loss or damage caused by use of our products. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. We make no representations or warranties in connection with our website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. We are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

We shall not be held liable for any damages, injury or illness caused by the misuse of any product. It is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner. We shall not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.

It is foreseeable that everyone could have an adverse reaction to a skincare product at any time. It is your responsibility to patch test any product prior to use. We especially do not recommend starting a new skincare regime inside 4 weeks of a special occasion such as a wedding or prom, where your enjoyment of the occasion might be affected by a reaction to a product. If you have patch tested and feel that you have had a reaction to the product, please notify us in writing immediately. You must make contact with us within 48 hours and include photographs of the reaction and provide comprehensive detail.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products.

We only supply products for domestic and private use. You agree not to use the products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

LAW AND DISPUTES

We may assign our rights and obligations under these terms to another organisation and we will notify you in writing of this.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and proceedings may be brought in relation to the matters set out herein in the courts of England and Wales. By purchasing our products you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim made in relation to the matters set out herein.

Mobile Terms of Service

Frank's Remedies®

Last updated: Jan. 30, 2023

The Frank's Remedies mobile message service (the "Service") is operated by Frank's Remedies Ltd (“Frank's Remedies”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Frank's Remedies’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Frank's Remedies through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Frank's Remedies. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SkinGuide or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Frank's Remedies mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SkinGuide or email orders@franksremedies.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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